Abstract

Learning Outcomes

This case can be used to teach students the design and implementation of integrated care models in chronic disease management within resource-constrained health systems. Upon completion of the case discussion, students will be able to explain the principles of holistic, patient-centred care and assess its impact on patient outcomes, satisfaction, and loyalty. They will evaluate the operational and financial challenges of transitioning from transactional to outcome-focused healthcare models, analyse stakeholder roles in integrated care systems, and explore strategies for implementing and scaling coordinated care programs. Additionally, students will examine real-world issues such as health navigation, multidisciplinary teams, system automation, and the use of education and empowerment in chronic disease control.

Case Synopsis

The case study revolves around the implementation of an integrated chronic care management programme at Avenue Healthcare aimed at improving the management of diabetes and hypertension. It highlights the challenges faced by patients with chronic conditions due to fragmented care and the potential benefits of a holistic care approach. The case follows the journey of Joseph*, a patient with diabetes and hypertension, and explores how the integrated care programme impacts his health outcomes and overall experience.

Complexity/ Academic level

This case is suitable for graduate students and healthcare professionals enrolled in MBA in Healthcare Management, Executive Education in Hospital Management, and Advanced Healthcare Strategy programs. It is designed for use in courses such as healthcare innovation, chronic disease management, health systems leadership, quality improvement, and healthcare policy. The case encourages learners to engage with complex real-world challenges in implementing coordinated care models in low-resource settings.

Supplementary Materials

Teaching notes are available only to educators upon request from the Case Centre at cases@strathmore.edu

Keywords

Chronic Disease Management, Integrated and Coordinated Care Models, Healthcare Strategy, Innovation, Leadership, Change Management, Health Policy, Health Systems Management, Healthcare Quality Improvement.

Citation

Ajowi, E., Mohammed, S., & Mwalimu, A. (2025). Avenue Healthcare: Holistic Care in Integrating diabetes and hypertension management. Strathmore Africa Case Center. https://doi.org/10.70268/sacc-03-23-27

Publisher: Strathmore Africa Case Centre

Copyright © 2025, Strathmore Africa Case Centre

Category : Case

Author : Esther Ajowi, Said Mohammed, Alfred Mwalimu

Publisher : Strathmore University

Document ID : SACC-03-23-27